97% Customer Retention Rate

We take pride in making sure our customers are happy. We have a 97% retention rate because we set proper expectations prior to bringing on a new customer to make sure its a good fit with the customer and pizzazz group. When choosing to work with a customer we look for:

1. if they have they budget to work with us.
2. if their company infrastructure is built for success.
3. if they want to grow.
4. that leadership is bought in to digital marketing and pizzazz group.
5. industries that we work with.

97% isn’t the typical standard but this is a good selling point to customers in the fact that they wont have to look for new marketing companies 6 months from now. There’s 3 main factors that help us with our longevity of clients.

1. our sales team sets proper expectations
2. our trusted partners with facebook and google
3. the internal team working hard to exceed your expectations

For most digital marketing companies the average 8 week retention is below 20%. Ours is 97% annually.